Case Study : OSRAM PASS

Connecting End Users with OSRAM’s Worldwide Support Infrastructure

OSRAM is a worldwide leader in the development, manufacture, and sale of light emitting diodes (LEDs). The companies LEDs are in use everywhere, in almost every industry and application – in residential and commercial lighting, automobiles, medical equipment, agriculture, and much more. Always looking toward and pursuing innovation, OSRAM team members met with QS in 2012 to discuss how intelligent software would be used to help connect end users with the wide array of component characterization services the company provides. Out of this discussion was born the PASS – Premium Application Support Services. PASS is a multi-faceted, web-based system that enables product buyers and support/sales engineers to request and receive additional testing and performance data on OSRAM parts and thus be able to best match part with application.

PASS automatically and transparently connects information requests with the labs that can provide the answers, thus reducing hours of legwork and missed part-placement opportunities. QS developed PASS from scratch, using state-of-the-art web-based technologies, working hand in hand with OSRAM to design, build, deploy, support, and evolve the system. PASS has been successfully used since 2012, and PASS 2.0 was launched in Fall, 2017. If you’ve got a process that needs automation, we’re ready to build you something special!